24/7 Customer Support
Read more about customer support and why it's hard to discover a hosting provider that offers top-class support.
Being able to communicate with your shared website hosting provider if you have any type of questions or experience any problems is really important and how fast they will respond and take action is usually crucial, especially if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are usually an easy way to distinguish genuine suppliers from resellers. The latter typically reply only to e-mail messages or support tickets and you may need to wait for a whole day or more to receive an answer. If your problem calls for a couple of responses, you will end up losing several days in order to have a basic problem solved. When you use the services of a legitimate and reputable hosting supplier, you will be in a position to get in touch with the support team anytime and get a timely reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Website Hosting
The customer and technical support services for all our shared website hosting
plans are twenty-four-seven, which means that you can forget about waiting for a few days to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail. In case you already have an account, you can open a support ticket in addition to the other three options for contact. You're able to pick the most appropriate way to contact us depending on what your location is or what hardware you're using. We will help you for more or less any webhosting-related query that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you're able to benefit from our 24/7 tech support services even on official holidays. Your sites will be available constantly and so will we. With a lot of connection options, you are able to choose the most convenient approach to contact us and inquire about our solutions in case you do not have an account yet, or request assistance in case you are already among our customers. You are able to give us a call, have a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour response time guarantee, though it rarely takes over 20 min to receive assistance whatever the complexity of the trouble. With our customer and technical support services, we are available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Servers
When using our Linux VPS plans
, you won't ever have to wait for more than an hour in order to receive help for any situation that you could have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets that you open from your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local phone numbers in several countries around the globe as well as a live chat service where we can help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the different ways of communication, so regardless what your question or problem is, there'll always be somebody to assist you without delay. In case you need assistance with third-party software, which you cannot install or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will get quick support when you purchase a dedicated server
from our company. Our customer and tech support teams are online 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the issue involved needs longer time to be resolved or if it needs to be sent to our admins, as it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.