A ticketing system is the most widespread communication medium that hosting providers offer to their customers. It’s typically part of the billing account and is the best way to tackle a problem that takes some time to examine or that needs to be forwarded to an administrator. In this way, all comments supplied by either side will be kept in the very same location in the event that someone else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will need to log in and out of at least two accounts to do a given procedure or to touch base with the company’s customer support staff. In case you wish to manage several domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. On top of that, it could take substantial time for the provider to respond to your ticket.