A ticketing system is the most widespread communication medium that hosting providers offer to their customers. It’s typically part of the billing account and is the best way to tackle a problem that takes some time to examine or that needs to be forwarded to an administrator. In this way, all comments supplied by either side will be kept in the very same location in the event that someone else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you will need to log in and out of at least two accounts to do a given procedure or to touch base with the company’s customer support staff. In case you wish to manage several domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. On top of that, it could take substantial time for the provider to respond to your ticket.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting plans isn’t separate from the hosting account. It is an indivisible part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any specific time with only a few clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system features a quick-search field, so you can trace practically any support ticket that you’ve already opened, if needed. Additionally, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to fix a given issue even before you actually post a ticket. The ticket response time is maximum one hour, so you can receive swift assistance at any given time and in case our help desk team recommends that you should do something within your account, you can do it immediately without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was designed with the belief that you should be able to manage everything related to your semi-dedicated server account in a single place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or bump into a complication, you can touch base with our client support staff members straight away without the need to go through an entirely different system. You can look through your website files or check different settings in your account whilst opening a new ticket or reading the reply to an old one. In case you’ve got a large number of tickets and you wish to find a given one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response within the hour regardless of the essence of your inquiry or problem.