A live chat is a real-time method of communication between a hosting supplier's support crew and its clients. It is an efficient way to get some info about the website hosting services or get some problem resolved since you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of errors any time you exchange info like usernames or domain names, the more rapid response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do something else while the representative examines the issue involved. In addition, you can be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone charges that you'll have to pay if you are calling to another country.
Live Chat Support in Shared Website Hosting
We supply a live chat assistance service for all of the shared website hosting plans
that we offer and we are able to help you with almost everything live. In case you don't have an account with our company yet, we'll be able to provide you with more info about the packages so as to help you to choose the most suitable package. In case you are a current customer, we're able to help you with any billing or general issue in addition to with multiple common tech problems, for instance an email address setup in a desktop email client. In case you are unable to call us for whatever reason or you are in some country where we do not have a local phone number, the live chat is the best way to get in touch with us. Certainly, some issues require longer time to analyze and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we can save your time and assist you with a number of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, therefore whenever you have any questions about our semi-dedicated hosting plans
, you will be able to speak with our customer care team at any moment regardless of whether you have already acquired an account or not. Generally, the chat service is for pre-sales, billing and common questions and issues, but we're able to assist you with quite a few tech questions as well. We will help you choose the right plan for your websites if you do not have an account yet, we can respond to any billing questions or concerns you may have or we can help you with setting up your new email address on your personal computer or smart phone - all this will be done in a timely manner as our live chat service is available all the time, every single day. No matter when you need assistance, you can talk to an agent and save a long time.