In the event that you have ever had a shared website hosting account before or you have dealt with any other online service, you probably know from personal experience that for some things it is better to consult with a live person on the phone than to exchange support tickets or emails. In order to find out more about a particular service before you buy it or if something small has to be done, for example, it'll be easier and faster to get it done real-time. When you have the option to seek the advice of representatives over the phone, it's very likely that you're working with an actual website hosting provider, not just a reseller. The level of support that you'll get over the phone varies between different providers - from very general matters to experienced technical support. Generally most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex tech issues are managed through electronic mail or tickets.
Phone Support in Shared Website Hosting
As we have live telephone support 14 hours a day, you'll be able to call us and consult with one of our customer support representatives to get more info about the shared website hosting plans that we provide and ensure that our servers match the system requirements for your sites prior to you buying anything. For your convenience, we now have phone numbers on three continents so that you are able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you can call us about general and billing issues, and about some technical issues. In case the issue is strictly technical or it requires more time to investigate, you'll have to go through our ticketing system, that will enable both you and our technical support team to track the information provided by both sides.
Phone Support in Semi-dedicated Servers
Any time you want more info for the semi-dedicated hosting plans that we offer, you'll be able to call some of the three support lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. In this way, you'll be able to check in advance whether our services will be suitable for your web sites. In case you are already our customer and you've got a semi-dedicated account, you're able to reach us over the phone for fourteen hours daily about any kind of billing or common questions. For entirely tech problems you'll have to take advantage of our ticketing system and communicate with our technical support since someissues simply require more time to be resolved, but we will help you on the phone with many minor technical issues as well, saving you time and efforts.