Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single support request you send to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your support ticket or email calls for additional assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your issue is being examined. If you order the Managed Services package, any of the tasks included there will be carried out at a time that is convenient for you.
A Top–Class Client Care Service
Our tech support staff will be available to you 24–7 should you need assistance with the Web Hosting Control Panel or with any of the applications that we preinstall for your convenience on the server. And if you require assistance tackling the ordinary admin tasks on your server, you can check out our Managed Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting services, etcetera.
An Intuitive Help Area
Every dedicated web hosting plan includes our free Web Hosting Control Panel, which boasts a fully detailed knowledge base and a group of instructional video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click on the Help or Videos buttons located in the top right corner.