Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Hosting Control Panel you will find an in–depth Help section featuring loads of educational articles and regularly asked questions. They are answered by our support team of trained techs. Just fill in your question and our intelligent system will return the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • For users who want to learn how to fix a regularly experienced issue by watching an educational video clip, we’ve added a collection of video tutorials to our Web Hosting Control Panel. All the training videos are concise and simple to follow. They offer step–by–step demonstrations of different web site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 customer service and a sixty–minute ticket response time guarantee. Our professional customer service technicians will be online 24/7 to respond to your questions and to take care of any problem that you may chance upon. Simply open a technical support ticket from the Help Center and we’ll get back to you in no time.